Features

Welcome Emails

The welcome email feature allows you to automatically send a personalized email to new subscribers as soon as they join your waitlist. This is a powerful way to immediately engage with potential users, set expectations, and build anticipation for your product launch.

Getting Started with Welcome Emails

Accessing the Welcome Email Feature

1. Navigate to your waitlist dashboard
2. Click "Welcome email" in the sidebar navigation
3. You'll see the current status and configuration of your welcome email

When first accessing this feature, a default welcome email template will be available for you to customize.

Configuring Your Welcome Email

The welcome email editor provides you with control over the content and appearance of your email.

Basic Settings

When editing your welcome email, you'll need to configure several important settings.

1. Sender Name: The name that will appear as the sender in recipients' inboxes
2. Sender Email: The email address that will be used to send the welcome message
   • You can use your default Waitlister domain
   • Scale users can also use a verified custom domain
3. Reply-To Address: An optional email address where replies will be directed (if different from the sender)
4. Subject Line: The subject of your welcome email

Email Content

The rich text editor allows you to create professional-looking email content.

1. Formatting Options: Use the toolbar to format text, add links, insert images, and more
2. Background Color: Customize the email background to match your brand
3. Template Variables: Insert personalized elements like the subscriber's name, referral link, or position in the waitlist

Managing Your Welcome Email

Once you've configured your welcome email, you can manage it from the welcome email dashboard.

Preview and Testing

Before enabling your welcome email, you can preview how it will appear to subscribers.

1. Click the "Preview" button to open a preview of your email
2. This preview shows exactly how your email will look when delivered
3. You can also send a test email to yourself

Enabling and Disabling

You can easily toggle the welcome email functionality on or off.

1. When enabled, all new subscribers will automatically receive your welcome email
2. When disabled, the email will not be sent to new subscribers

Troubleshooting

Email Not Sending

• Verify that the welcome email feature is enabled
• Check that your sender email is properly configured
• Ensure your account has Pro plan activated

Poor Deliverability

• Avoid spam trigger words in your subject and content
• Keep your email size under 102KB for optimal delivery

Display Problems

• Test on multiple devices to ensure responsive design
• Avoid overly complex HTML that might not render correctly

Help and Support

Need assistance with your welcome emails? We're here to help.

• Contact us via the public contact form
• Access the "Help" page in your account dashboard